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Thread: firefox homepage changed to firefox start page

  1. #1
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    Sep 2013
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    firefox homepage changed to firefox start page

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    how to change homepage on firefox
    no relevant kb found

    :
    User Name : branson Miskimon
    Case ID :
    Access Code :

    Issue : cust queryed in and said she got a query and tech went to clean the computer and now her homepage is changed.

    Action tried to take remote
    Result done
    'Mr. User, you are communicating with technical Services, an independent technical support company providing support for all Windows and Apple products. Do you authorize to take the remote session of your computer ?'Before taking the remote session I request you to close all your personal files/folders which are not related to the issue. While we are troubleshooting on your computer, your presence is required at all times to understand the diagnosis and troubleshooting. At anytime during the session, you can click on the 'Red X' to disconnect us from your computer.'

    Action created a restore point
    Result done
    Disclaimer if any on above step

    Action changed the homepage of IE and firefox to aol.com
    Result done
    Disclaimer if any on above step

    Issue Resolved...
    Case Closed...

  2. #2
    Junior Member
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    Sep 2013
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    firefox homepage changed to firefox start page

    Anonymous:

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