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Thread: Unable to access a website through Firefox

  1. #1
    Junior Member
    Join Date
    Mar 2013
    Posts
    17

    Unable to access a website through Firefox

    Need a Tech Expert Help to Get Fixed this Error/Issue


    Call us at Toll Free No. 1 877 316 9417

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    Cux queryed in stating that previous tech removed malwarebytes from his computer without his permission & change his default browser

    USER INFORMATION
    ================================================== ====
    Account Number :
    Users Name : Uthara Gipprich
    Users Phone Number : Y
    Cx Email ID verified:Y
    Cx PIQ verified :Y
    Cx Subscription validated:Y
    Cx Device Info validated:Y

    ================================================== ====

    Initial Probing was done/Questions asked : Y
    Initial Action Plan and Resource Expectation :Y
    Time Expectation Set in Min:Y
    was provided to the user :Y
    Kb Document :
    Session Id :

    ================================================== ====

    SD All components Installed/Present: Y
    Mode of Troubleshooting (Safe Mode/Normal Mode):Normal
    Created System Restore Point : Y
    Disclaimer Provided for System Restore : Y
    Created Registry Back Up : Y
    Disclaimer Provided for Registry Back Up :Y

    ================================================== ====

    Issue (with error message, if any) : Unable to access a website through Firefox
    Critical Notes (if any) : NO
    Issue was Recreated and Verified :

    ================================================== ====

    Action: Tried to take remote access through internet
    REMOTE DISCLAIMER
    Before initiating remote session:
    Mr. User, you are communicating with technical Services, an independent technical support company providing support for all Windows and Apple products. Do you authorize to take the remote session of your computer ?
    If User Agrees:
    Before taking the remote session I request you to close all your personal files/folders which are not related to the issue. While we are troubleshooting on your computer, your presence is required at all times to understand the diagnosis and troubleshooting. At anytime during the session, you can click on the Red X to disconnect us from your computer.
    Result: Successfully taken

    Action: Tried to create system restore point
    DISCLAIMER FOR SYSTEM RESTORE
    System Restore helps you restore your computer to an earlier state because of which you may lose all the programs installed and changes made after the particular date to which we restore the computer to. However, your personal data would remain intact.
    Result: Successfully taken

    Action: Tried to create registry back up
    DISCLAIMER FOR REGISTRY BACK-UP

    Result: Successfully taken

    Action: Tried to run pc optimization tools
    DISCLAIMER FOR PC optimization Script
    Now I am going to optimize computer including Browser Internet explorer .I would like to inform you that Browser Internet explorer Optimization contains deletion of Temporary Internet Files, junk files, cookies, History, delete temporary files of system and If we delete them it will increase the performance of computer including Browser Internet Explorer. May I have your permission to delete them?
    Result: Successfully done

    Action: Tried to open the website through mozilla
    Result: unable to open

    Action: Tried to open the website through google chrome
    Result: Sucessfully open

    Action: Tried to update adobe flash player
    Result: Successfully done

    Action: Tried to update java
    Result: Successfully done

    Action: Tried to restart computer
    Result: Successfully done

    Action:Tried to install addon for flash player in firefox
    Result: Successfully done

    Action: Tried to optimize mozilla
    Result: Successfully done

    Action: Tried to open the website through mozilla
    Result: Successfully open
    Found that mozilla & malwarebytes both are working fine

    ================================================== ====

    Issue resolved : Y
    tried to recreate the issue : Y
    Took Confirmation from User if issue was resolved: Y

    ================================================== ====

    Checked for SD : Y
    ed for S :Y
    ed for ADD-ON :Y
    ed for Warranty:Y
    Reason for missing : Cux not interested

    ================================================== ====

  2. #2
    Junior Member
    Join Date
    Mar 2013
    Posts
    17

    Unable to access a website through Firefox

    Session Key:-

  3. #3
    Junior Member
    Join Date
    Mar 2013
    Posts
    17

    Unable to access a website through Firefox

    Anonymous::

    Anonymous:.

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