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Thread: installation of ca internet security software

  1. #1
    Senior Member
    Join Date
    Sep 2012
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    276

    installation of ca internet security software

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    approved to close the case as resolved

  2. #2
    Senior Member
    Join Date
    Sep 2012
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    276

    installation of ca internet security software

    USER INFORMATION
    ================================================== ====
    Account Number :
    Users Name : Ilea Kylstra
    user number:
    Cx Email ID verified:yes
    Cx PIQ verified :yes
    Cx Subscription validated:yes
    Cx Device Info validated:yes
    ================================================== ====

    Initial Probing was done/Questions asked : yes
    Initial Action Plan and Resource Expectation :yes
    Time Expectation Set in Min: -min
    was provided to the user :yes
    Kb Document :installation of ca internet security
    session key:
    ================================================== ====

    SD All components Installed/Present: yes

    Mode of Troubleshooting (Safe Mode/Normal Mode): normal mode
    Created System Restore Point : yes
    Disclaimer Provided for System Restore : yes
    Created Registry Back Up : no
    Disclaimer Provided for Registry Back Up : N/A || NIL

    ================================================== ====

    Issue (with error message, if any) : yes
    Critical Notes (if any) : no
    Issue was Recreated and Verified : no

    ================================================== ====

    Action: took remote access
    Result: yes
    Before taking the remote session I request you to close all your personal files/folders which are not related to the issue. While we are troubleshooting on your computer, your presence is required at all times to understand the diagnosis and troubleshooting. At anytime during the session, you can click on the Red X to disconnect us from your computer


    Action: created the system restore point
    Hi created the restore point to revert to the previous settings

    Result: yes


    action:ran the windows update
    result:yes


    action:installed ca internet security software
    result:yes

    action:educated on windows and ran windows upgrade advisor
    result:successful and compatible

    ================================================== ====

    Issue resolved : no
    tried to recreate the issue : no
    Took Confirmation from User if issue was resolved: no
    ================================================== ====

    Checked for SD :yes
    ed for S :yes
    ed for Warranty:no
    Reason for missing : no

    ================================================== ====

    Summarize on the query stating the issue:user queryed for the ca internet security software installation took the control and cleaned the computer and ran windows upgrade advisor and eduacted on windows OS and ran windows update and educated on widnows update and issue is resolved
    issue:younhave queryed for windows installation
    summaty:we have taken care of ca internet security software installation took the control and cleaned the computer and ran windows upgrade advisor and eduacted on windows OS and ran windows update and educated on widnows update and issue is resolved


  3. #3
    Senior Member
    Join Date
    Sep 2012
    Posts
    276

    installation of ca internet security software

    Anonymous::

    Anonymous:.
    Anonymous:shipping address
    user: Fay Brook Road
    user:Sharon, VT
    Anonymous:.
    Anonymous:.
    Anonymous:windows ----$.
    Anonymous:tfhfthfghfg Pleaugh
    @.XX

    Faybrook Rd
    Sharon , Vermont,
    United States
    T: XXXXXX
    user:master card
    user:tfhfthfghfg D. Pleaugh
    user:/
    Anonymous:https://webapy..com/webpay
    Anonymous:https://webpay..net/webpay
    Anonymous:---------------------------
    Windows Internet Explorer
    ---------------------------
    Please note Payment - WLP.
    ---------------------------
    OK
    ---------------------------
    Anonymous:Your order id is
    :
    Anonymous:htttp://tinyurl.com/gettdiss
    Anonymous:.
    Anonymous:http://tinyurl.com/gettdiss
    Anonymous:.
    Anonymous:.

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