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Thread: Update Kaspersky Internet Security, slow performance issue and remove virus pop-up

  1. #1
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    Sep 2012
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    Update Kaspersky Internet Security, slow performance issue and remove virus pop-up

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    Action: Primary Issue of the user for which he queryed (with error message if applicable)
    Result:kaspersky security alerts regarding license missing
    Action: Tried to take remote session through www.mb.com
    Result:successful
    Action: Scan Tool Used and Scan Result of each tool
    Result:pc diagnostics slow performance
    Action: Guided the user about the scan results and issues identified
    Result:
    pc idagnostics ready for year of unlimited tech support

  2. #2
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    Join Date
    Sep 2012
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    60

    Update Kaspersky Internet Security, slow performance issue and remove virus pop-up

    Anonymous:Welcome back!
    Anonymous:Avast software too need to remove.
    Anonymous:Bit defender too need to remove.
    Anonymous:VS revo uninstaller too need to remove.
    user:Remove anything you feel needs to be removed. Please try to return my icons and print to a smaller level. The huge icons have returned, and the print showing is very large too.
    Anonymous:we are in safe mode with networking, here icons always in large size view, after we reboot in normal mode, it will show smaller size as we set it before for you.
    Anonymous:[openurl]http://downloads.malwarebytes.org/mbam-download-exe.php[/openurl]
    user:Fine
    Anonymous:May I know, how old is this computer?
    user:I think it's about six, but I can't really remember when I bought it.
    Anonymous:Is it under hardware warranty protection?
    user:No, but I don't want it right now. Thanks anyway.
    Anonymous:Okay.
    Anonymous:We removed infections successfully.
    Anonymous:Let me reboot in normal mode.

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