For comprehensive computer support service, call iYogi @ 1-877-720-7607

Advertisement

  http://www.iyogi.com/
  Get hassle free support for all your tech issues at affordable price. Call today!

+ Reply to Thread
Results 1 to 2 of 2

Thread: Configuration of Email Client with sbc global email

  1. #1
    Senior Member
    Join Date
    Mar 2013
    Posts
    290

    Configuration of Email Client with sbc global email

    Need a Tech Expert Help to Get Fixed this Error/Issue


    Call us at Toll Free No. 1 877 316 9417

    Advertisement

      http://www.iyogi.com/
      Get hassle free support for all your tech issues. Call today!

    Issue: Wanted to set up outlook for sbcglobal email.

    Solution ID:

    Disclaimer:- Before moving to troubleshoot the issue, we will create a restore point using system restore so that if for any reason any thing result in any harmful effect, we would be able to restore the computer in the current settings.

    Action:Create system restore point.
    Result:created successfully.

    Action:-Check the outlook program.
    Result:- it is installed outlook

    Action:- Ask for email id.
    Result:- it is pmadarieta@.net

    Action:- configured the outlook manually.
    pop.sbcglobal.yahoo.com
    smtp.sbcglobal.yahoo.com
    smtp-
    pop- ssl
    server required authentication chekced.
    Result:- Successfully configured.

    To take the effect of changes made I need to restart the computer. Please login again with the same user account.
    May I have your permission to restart the computer ?

    Action:Restarted the computer
    Result Successfully restarted.

    Action:- Ask cutomer to send and receive email.
    Result:- Able to send and receieve email

    Note:User ask me to chekc teh internet explorer to open page in new tab but while we chekcing custmer said he had to go.

    (::) You said to Epafanao madarieta,:
    May I consoder the case for outlook as resolved?

    (::) Epafanao madarieta, said to you:
    Yes thatnk

    Resolved.

    (::) You said to Epafanao madarieta,:
    May I consoder the case for outlook as resolved?
    (::) Epafanao madarieta, said to you:
    Yes thatnk

    Resolved.

  2. #2
    Senior Member
    Join Date
    Mar 2013
    Posts
    290

    Configuration of Email Client with sbc global email

    Anonymous:Welcome Trenell Delespinesse. How may I assist you today?
    user:HI I would like help setting up my Outlook account on this computer so that it works with my sbcgobal.net yahoo e-mail account
    Anonymous:Sure.
    user:I want to be able to receive my sbcglobal e-mail on my outlook and also send from Outlook using my sbcglobal.net account. I want to save incoming and outgoing e-mails on both sites.
    Anonymous:Okay.
    Anonymous:Do you have latest version of microsoft outlook installed on your computer?
    user:I only want to be able to receive e-mails on Outlook only when I click to "Receive & send" - not on a constant basis
    user:I think I have
    Anonymous:Okay
    user:I'm not sure how to set up the "POP-server" so that is why I would like 's help
    Anonymous:Are you using paid version of sbc global email account?
    user:No
    Anonymous:Okay.
    Anonymous:Were you able to use it before on outlook?
    user:Yes
    user:My computer crashed and so I had to put Windows back on and then all my programs including Office
    user:So that is why things need to be reset up
    Anonymous:Okay I will try to configure your sbc global email in your outlok.
    Anonymous:It may take to minutes.
    user:Ok
    user:Thanks
    Anonymous:You are communicating with technical Services, an independent technical support company providing support for all Windows and Apple products. Do you authorize to take the remote session of your computer?
    user:yes
    Anonymous:Before taking the remote session I request you to close all your personal files/folders which are not related to the issue. While we are troubleshooting on your computer, your presence is required at all times to understand the diagnosis and troubleshooting. At anytime during the session, you can click on the "Red X" to disconnect us from your computer.
    Anonymous:I need to access your computer to troubleshoot the issue. Please click on 'Allow' to accept the remote request.
    Anonymous:Thank you
    Anonymous:Before moving to troubleshoot the issue, we will create a restore point using System Restore. If any troubleshooting step results in any harmful effect, we would be able to restore the computer in the current settings using it.
    Anonymous:What is your email id?
    Anonymous:Case id is-
    user:pDelespinesse@.net
    Anonymous:Okay
    user: This is where it gets tricky from what I requery
    user:Or it might be after this
    Anonymous:I am going to restart your computer.
    user:I am also having trouble in IE with opening new windows from a previous site. I want to be ableo to open a new tab when I cllck on a link but instead it opens in the same window so I lose the previous page
    user:Can you help with that as well?
    Anonymous:Sure...
    Anonymous:Is your outlook fien now?
    user:Thanks for your help setting up Outlook for me. Is it set up where it doesn't download into the inbox unless I prompt it to by clicking "receive"?
    user:Are e-mails being received on the sbcglobal site as well as this site when I download new mail?
    user:Looks good Thanks!
    Anonymous:Yes.
    Anonymous:Let me optimize your internet explorer
    user:Do you see what I mean by clicking on a link and it going to that link but then I lose the original root page? I want any new link to open in a new tab.
    Anonymous:You means it is redirecting. Am I right?
    user:Yes
    Anonymous:I will also chekc for viruses.
    user:Shoiuld be pretty clear of viruses. I was just working with I yogi a lot last weekend and they cleaned up the computer several times
    Anonymous:I will check that and do the needful.
    Anonymous:Now I am going to optimize your browser. I would like to inform you that Browser Optimization contains deletion of Temporary Internet Files, junk files, cookies, history and Saved Password from internet explorer which would definitely enhance its functionality, but after doing this you will lose the saved passwords, all previously visited websites on your internet explorer and you will have to re-enter them while logging in any website. May I have the permission to delete them?
    user:yes
    Anonymous:I am going to restart your computer.
    user:ok
    Anonymous:How many comuters do you have?
    user:I don't want any other servicesfrom .thanks
    Anonymous:Are you not satisfid with ?
    Anonymous:satisfied*
    Anonymous:Please check internet explorer.
    user:yes, did you configure IE to open a new tab with for each new link clicked on?
    Anonymous:please check it
    user:Still seems to open on top of the previous window - doesn't open a new tab automatiqueryy
    Anonymous:Let me check setings.
    user:Noo that didn't work
    Anonymous:HOld please let me check.
    Anonymous:Kindly leave teh mouse control nad let me check settings.
    user:Don't have time for too much more. Got to go
    user:Did you manage to fix the tab issue with IE?
    Anonymous:Please allow me to minutes more.
    user:I have to go
    Anonymous:Okay
    Anonymous:Are you aware about the usage of SD components like Live Help, Push To Talk etc ?
    user:Yes
    Anonymous:Great!
    user:Can we tie this up?
    Anonymous:May I consoder the case for outlook as resolved?
    user:Yes thatnk
    Anonymous:Thank you and you are welcome.
    Anonymous:Is there anything else that I may assist you with?
    user:NO thank
    Anonymous:Thank you for choosing Technical Services. Have a great day. Good !
    user:Please remove any files or folders or other things that you may have put on the computer. Thanx
    Anonymous:Yes I will do it for you.
    Anonymous:I ti s removed.
    Anonymous:Is there anything else that I may assist you with?
    user:NO thank you!

+ Reply to Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts