Online PC Support

OPS Technical Solutions : +1(833)-522-1003


Follow your Gmail® e-mail’s path

You must be sending and receiving many mails in your Gmail account daily. But, have you ever given a thought what happens to your mail once you hit the ‘send’ button after composing the content and e-mail ID of the recipient? What route is taken by the mail to travel from your Gmail account to your recipient’s Gmail account across the country or around the globe?

Mini-site launched

In an effort to make you aware of the functioning of this digital miracle, Google Inc. has unveiled a new mini-site named ‘The Story of Send. With the help of graphics and animations, the mini-site will explain you what happens to your Gmail e-mail once it’s shooted from your end.

Image and content source: Story of Send

Web Attacks can be Vital for Client Reputation

There has been a substantial increase in number of internet based attacks in recent time and most of these attacks are mainly launched prior to or during the ongoing litigation. Focus or target of such attacks is either to obtain crucial information for the lawsuit or to harm the competitor. To avoid detection and identification attackers use fake pages of free websites like Facebook or anonymous Email accounts as it is really easy to fish anybodies information by such pages. Such fake accounts can be created by providing unauthentic information like name, address, etc and tracing the origin is also quite difficult. In this post I will try to address both the legal and technical steps one can take when a client is subject to internet-based activity that damages the client’s personal reputation or professional reputation. Below are some approaches which have proved worthy in such sensitive situations.

As soon as you feel that your information has got compromised by any un-legitimate website, quickly try to get the identity of that website. You can use the free online database of the Websites owner information and its demographic information. One of the free directories of Website information is It is quite possible that the owner would have given incorrect information there but at least you can get the correct geographical information which cannot be spoofed. Once you get the information you can present it in front of the court and this might second you in destroying the credibility of the opponent and can also lay high charges and under the outrageous conduct under Section 2503, 42 Pa C.S.

All the globally used social sites like Google, Facebook has their own conduct for dealing with such situations where in people spoof their identity to capture other peoples details. As soon as you encounter such thing happening with you, just fill in the specific complaint forms available on these websites. Please note that this should be done as soon as possible or else they will not respond to your request or complaint. After following the proper channel of filing the complaint form you can threaten the attacker to sue the hosting site unless they remove the material. Depending upon the kind of material that has been stolen or inadequately shown on the websites you can file litigation on the grounds of privacy invasion acts. Also if the information is not actually false but makes your client in false light and can damage the image of your client even then the litigation can be filed.

You can assert copyright or trademark claims covering any of the information being used that will provide an additional basis to pressure the hosting site to take the information down promptly. As most of the time the hosting site is normally not liable simply for hosting the information, once they are put on actual notice that they are hosting copyrighted or trademarked material without your client’s authorization, they can also be sued for damages. If the above methods do not work, then you can even file a request for temporary restraining order. Once you have got a signed TRO then you should fax and email it to all the hosting sites along with their complaint forms and they will promptly remove the material.

10 ways to work more securely

It is not the computer system which is precious all the times but mostly it is the data which is in there which is precious. Lost or stolen data from your computer’s hard drive can lead you and your company into a very troublesome situation because that data can reveal a lot about the company and even a lot about you as in person. One should always take apt care when it comes to computer security so that there comes no such situation in which your data gets stolen or damaged. In this post I will discuss some tips of making the data safe and secure on your computer.

Install adequate security software:

Make sure that all the pre-installed security software on your computer is up to date and have all the patches installed. It is very important for the security software to be updated because this is how they will be able to detect the new infections. If possible make sure that appropriate security is levied on the routing and server level in your company’s network.

Strong Passwords:

Week password, or easy to guess passwords are of no use. They can easily be guessed or broken by using the Password Breaking software. Whenever you set a password make sure that it is an alphanumeric one and it doesn’t contain your or your company’s name making it difficult for the crackers to crack. Keep on changing the passwords after a week or two.

Do not save Passwords:

Password saving is a feature available in all the browsers and this feature should only be used if you solely work on your personal computer. If you share your computer with some other employee then never ever save your passwords in the browsers memory otherwise you might end up compromising your privacy.

Save crucial data on Share drives:

Share drives are folders on the server which are allocated to the users so that they can save their important and crucial data there. Typically servers are the safest computers in any organization and are always in a safe, water proof, fire proof, and theft proof rooms. So why not make a use of this security which your company’s server has.

Use Windows + L:

Even if you are leaving your workstation for a moment still make a habit to lock the computer by pressing Windows key along with L. This is the keyboard shortcut for locking the desktop of your logged in computer. This will leave no possibility for anyone to quickly work in your login and transfer some crucial data.

Use Password in Screensavers:

Just to second the last point if somehow you forget to lock the desktop when leaving the workstation then at least a password protected screensaver will do the same for you after a minute. Just make sure that you have enabled password in the screensaver and the timeout is at the minimum of one minute so that your computer gets locked as quickly as possible.

File encryption:

File encryption is one of the best security efforts in Windows operating systems and if you encrypt any folder or file then it cannot be opened on any other computer or in any other windows account. So always encrypt the secure information.

Stay Safe:

Not everything and anything is meant to be opened. In case you get a mail which looks suspicious, then do not open it because opening it may spread the infection. Forward such mails to the IT team so that they scrutinize it and also install proper protection so that it doesn’t come in the network again.

Keep Emails Secure:

Emails can be easily hacked if hacker has decent tools for the same. So if you have to send some crucial information or data on the Emails then encrypt them so that only intended recipients can open it and others cannot.

Enable junk filters:

Another effort to stay safe; enable junk emails folder to capture all the Junk and suspicious mails so that they do not blink in your inbox and you don’t accidently open them. Junk emails can be harmful and can infect your computer and your network as well.

7 ways to organize your email

Email is one of the best ways to connect with your friends and loved ones around the world. But on a hectic and busy day, the mail box gets cluttered and makes difficult to point out which one is important and which is not. So, it is very important to organize your email, an unorganized make it difficult to find important mails and you get confused about where to start. If you are using Microsoft Outlook, then you can easily organize emails and make important mails on top of the mailbox.

May be you are not using Outlook but your computer has Outlook or Windows Live mail or Windows Live Hotmail. Then there is no need to worry, these application offers same features as Outlook. But the problem is the mail management; they do not offer such mail management as outlook. We recommend you to use Microsoft Outlook connector to add your hotmail account to outlook. You can also organize or connect mail from your other mail account such as Yahoo or Google. Then you will be able to read, receive or send mails using outlook.

Now follow the instructions given below to organize your email.

Step 1: Grouping messages

You can create a folder for similar messages or messages related to each other. You have several options like topic, projects or contacts to group them in a folder. You can also create a folder in which you include all the messages or that include task you have to complete. You can easily create folders in Outlook, just go to folder tab then in the new group, click on new folder; it will create a new folder. Name the folder as you want.

Step 2: Search Folder

You can easily create Search Folders and they are a quick and convenient way to look at predefined collections of e-mail messages. The main feature of this search folder is that they don’t actually store any messages themselves, but instead are virtual folders. Outlook also has option for default search folder; they show you all unread mails. You can also create search folder as you want for specific mails.

Step 3: Message sorting

You can also sort messages quickly in Outlook; outlook has this great feature to sort messages quickly. You can easily arrange them by date or conversations. Like the messages within each conversations are stored within conversations. When you received a new message, the conversation moves to top of the mailbox. You can easily turn on conversations; just go to view tab then conversations group and click show as conversations. You can also reduce size of conversations if you want. Just go to Home, then delete group and click clean up and in clean up click clean up conversations.

Step 4: Junk filter

You can also reduce email box size with junk filter. If you received any spam or junks, then it will filter all the junk messages and it will not show up in email box.

Step 5: Categorize emails

You can assign a color category for emails e.g. use the red color for high priority emails and the green color for low priority emails.

Step 6:  Flag for follow up

Mark important emails to flag it. You can easily view them in marked folder.

Step 7:  Mailbox rules

Follow the mailbox rule and organize both incoming and outgoing emails.

4 Effective ways to handle your Email Inbox

It is important to organize emails in the mailbox otherwise it will be filled with junk mails and you will have several thousands of unread emails. To avoid this condition, develop a new approach to process your inbox that can help you to gain more control. It will also improve your response time and keep up with critical actions and due dates. We will discuss four ways to take control of your mailbox.

Please follow the steps given below to manage your email inbox effectively.

Step1: Set up a simple and effective email reference system

First you should understand the difference between two reference systems i.e. references information and action information. Reference information is the information you keep it for future and do not read it at present. But action information is different and it is the information you must have to complete an action. While in the case of most of the email users, they have more number of reference information in their mailbox. So, to avoid so much of reference information, it is necessary to keep a system which transfer the reference data from mailbox to reference mailbox.

Step2: Schedule uninterrupted time to process and organize email

There are so many email messages which require a decision by you. The decision of yours is all depends on uninterrupted attention. We recommend you to establish a time so that you can empty the inbox. It is completely your decision to scan the inbox.

We also recommend you to book for one hour for scanning the mailbox and also do not try to take any calls or message during this one hour.

Step3: Process one item at a time

It is very important to sort your email when you start processing these mails. We recommend you to start from the first i.e. start from the top and scan the mails in an order. You can use several sorting like sort as date, sort as conversations or sort as name etc. it will help you to scan it in a suitable order and you will process the mails completely. And never try to do it randomly or jump around in your inbox. There will be probability that you will miss many of them.

Step4: “Four D’s for Decision-Making” model

The four-D model is very important to process mails in mailbox. These four –D models consist of following actions: delete it, do it, defer it, delegate it.

We read the messages and avoid deleting it because we think at some point it will be useful. This makes the mailbox difficult to arrange and bulky. Just keep some point in mind like does the message relate to a meaningful objective, does the message information can be fetched from other source also, does the message will be needed in next six months or does the message contains any useful information. Think over the point and delete or keep the message.

Do it in 2 minutes means you can handle most of the messages in less than two minutes, reading the message, composing then sending, it will not take more than 2 minutes.

Defer it means if you are not deleting or doing any thing the drag it to a specified folder. Delegate it means you can delegate a message.

Preserving office Confidentiality through Samsung SF-371P

It is usually difficult to find the right fax machine in the age of electronic email. But confidentiality in the office often results to owning your own printer or fax machine in your office room. The Samsung SF-371 P is designed to multi tasking your telecommunications requirements along with printing documents. The fax machine has come a long way in achieving durable and smart design which has in fact led to its survivability in the present Internet era. The Samsung SF-371P is small sized which can perfectly fit into any office environment. Moreover, Samsung SF-371P is free of paper jams which means that is it one of the most versatile and best value machines in the market. The Samsung SF-371P also comes loaded with added conveniences of printing facilities.


  • Function: Fax, Print, Copier, Phone


  • Resolution:  600 x 600dpi
  • Emulation: N/A
  • Speed (Mono): 4ppm based on 300 x 300dpi (Draft mode)
  • Speed (Color): N/A


  • Resolution: Up to 600 x 300dpi
  • Speed (Mono): Up to 3cpm in A4 (Draft mode)
  • Speed (Color): N/A
  • Zoom Range: 50 ~ 150%
  • Multi Copy: 1 ~ 50 papers


  • Method: CIS
  • Resolution (Optical): Up to 200 x 200dpi
  • Resolution (Enhanced): N/A
  • Gray Scale: 64 levels

Paper Handling

  • Input Capacity and Types: 50-sheets Tray
  • Output Capacity and Types: N/A
  • Media Size: A4 (210 x 297mm/8.2″ x 11.7″), Letter (216 x 279mm/8.5″ x 11.0″), Legal (216 x 355mm/8.5″ x 14.0″)
  • Media Type: Plain Paper only
  • ADF Capacity: 15 Sheets (Skew Free)


  • LCD: 1 line x 16 characters
  • OS Compatibility: Windows 2000/XP/Vista
  • Interface: USB 2.0 Full speed
  • Noise Level: Less than 55dBA (Printing) Less than 40dBA (Standby)
  • Net Dimension (W x D x H): 355 x 232 x 118mm (w/o paper tray & handset)
  • Packing Dimension (W x D x H): 440 x 326 x 245mm
  • Net Weight: 2.5Kg
  • Packing Weight: 4.0Kg
  • Input Voltage: 220VAC
  • Duty Cycles, Monthly: Up to 1,000 pages


  • Black Ink Cartridge: INK-M43: 750 pages @ ITU #1 Chart, 2.8% Coverage and Ink Save Mode 17ml
  • Color Ink Cartridge: N/A
  • Photo Ink Cartridge: N/A


  • Modem speed: 14.4Kbps
  • Transmission Speed: Approx. 6 seconds per page
  • Memory: 2MB (Approx. 150 pages)
  • Color Fax: N/A
  • 1 Touch Dial: 10 Locations
  • Speed Dial: 100 Locations included in 1 Touch dial
Call Now: +1 833-522-1003
Call Now: +1 833-522-1003
Call Now: +1 833-522-1003