Online PC Support

OPS Technical Solutions : +1(833)-522-1003


How to Troubleshoot Error code “0x80070002” in Windows 7

Generally, when a user who is using Windows 7 tries to backup his files or update the existing files using some software then they encounter an error of 0x80070002. The reason for this error is different in both these cases and you can resolve them by adopting different approaches. When the error occurs in any of the above-mentioned situations, user may come across different situations. Thus, it is mandatory to have knowledge about different types of situations that one may find when this error occurs and how to deal with it efficiently.

What is the Problem?

When user wants to backup his files and other kind of data on Windows 7 then the option that is chosen for this purpose is Windows Backup. Once your backup process is completed, a message will appear on the screen that says Check your Backup Results. When you click on it, another message appears that says backup is complete but few files were skipped. This is the point where the actual problem begins and you need to deal with this. When the user tries to click on the Options button then the same message will appear again. Now, usually people try to view which files were skipped during the backup. When the user tries to view the link to files that the system was not able to backup, three different cases happen.

In all the three different scenarios, you can find a common phrase and that is the system cannot find a file specified by 0x80070002. Now you must be thinking if same thing appears in all the three scenarios then where does lie the difference amongst them. Well here you will shortly find the difference and then you can find which method to use to solve which particular scenario.

Different Scenarios during the Problem

In the first scenario, nothing happens and simply an error message appears stating, “The system cannot find a file specified by 0x80070002.” As mentioned above, in second type of scenario the same will be displayed on the computer screen. However, this error repeatedly keeps on appearing on the screen for few times. The third scenario is little different from the first two ones. This is because in this case two things happen. In one case, the system may stop responding to any kinds of commands or the process copying the files will stop automatically.

Causes and Resolution

You should know that the root cause for all these different scenarios is different. It is true that all three scenarios take place when the user tries to backup files on Windows 7 using the option of Windows Backup but their causes are different from each other. Just like causes, if you want to solves these issues then you have to take different steps for each of them.

If you try to use Windows Backup feature on a system based on Windows 7 to backup your files then you may come across an error code of 0x80070002. During this problem three different situations may arise and you have to deal with all of them in different manner.

How to Use Problem Steps Recorder (PSR) in Windows 7

Windows 7 is certainly a combination of many of the exciting features that are getting you more functions to facilitate your experience. The programs Steps Recorder is more like a miracle integrated in Windows 7. This feature helps the help desk and support engineers as well as software developers by giving them a clear picture of the bugs and errors that persists in the program. You get to know the problem ticket in details and can easily remove the error. The people dealing with support might find this to be an excellent feature while diagnosis an alien behavior.

Using Problem Steps Recorder

The Problem Steps recorder helps you to capture all the steps that you perform with a specific program as well as text descriptions of how you did it. You can easily get this thing to an expert for analysis for the solution of your problem. You will not be able to record the text inputs so you need to make sure that you use the comment feature to highlight any text input that you give. The application even has certain limitations with programs that are running in full screen modes.

Record and Save Steps on your Computer

You can easily record and save all the steps on your computer at the very first place by using the Problem Steps Recorder. Locating The Problem Steps Recorder is quite easy as you just need to type PSR in the Search box in the start menu. Click in the application and then Start Record in the application. Move ahead and follow the steps with the program that was causing an error previously. Once you are done with the program and have everything recorded for evidence, you can use the Stop Record button to stop recording. Save as this file and this would save the file with the .zip extension in your computer. You can view the file in your Internet Browser once opening that from the zipped compilation.

Send the Problem in an e-mail

Once you are done with the recording, you can send the zip file in an email to anyone who is providing you with support. You can even locate the file on your hard drive and attach that to an email and send it to anyone who seems to sort the issue for you.

Annotating Problem steps

You need to start the recording in the same way as explained above. Whenever after a specific step, you wish to add comment; you can easily press the Add Comment button and add as much of the comments as you want. Use the cursor of your mouse to point area that you wish to comment on and you can type the text in the Highlight Problem and Comment box. Once you are done, press OK. And then Stop Record when you are done with the complete recording.

Adjust settings

You can use the Settings button within the application to make changes about the way the program reacts. You can easily change the Output Location and the program is not going to prompt you once it will be required to save the file. You can avoid the screen capturing of your private information by selecting No in the Enable Screen Capture menu. You can even increase the number of screenshots saved or even decrease them while the default is 25.

How to Resolve Error Message “STOP: 0x0000000A” in Windows Server 2008 R2

When you have a computer on which Windows server 2008 is running and you try to put your system into mode of hibernation (S4) then the system might crash. Also, if you receive an error message which is like “STOP: 0x0000000A IRQL_NOT_LESS_OR_EQUAL.” This kind of message could occur when there are some miniport drivers of the third party storage that are installed on the computer. There can be a difference in the parameters of this stop message and it depends on the configuration which you have done for your computer. It is also interesting to note that not all of the stop messages are caused due to this problem.

HOTFIX download

When you encounter this kind of problem then the hotfix solution can also be obtained from Microsoft. But only this solution can fix the issue which is mentioned above. Only the hotfix should only be applied to those systems that are experiencing this type of problem. Additional testing might be needed for the hotfix. If you have a hotfix available for download then you should proceed with that. The download of the hotfix is available in different languages and you can easily have it in the language of your choice.


There are only a few operating systems on which the hotfix can be applied. If you have Windows Vista SP1 or SP2, or the Windows Server 2008 or SP2 running on your computer then you can install the hotfix and can get a solution to your problem. No changes to the registry are required for using this. In order to apply the hotfix you must restart your computer.

File information

The global version of this hotfix has certain attributes. The date and time for this are shown in the coordinated universal time. These are displayed on your computer on the basis of the local time of your computer as well as the day light saving time. When certain operations are performed on the files then the dates are also changed on your computer and they are shown according to that.

Files information notes

All of the files which can be applied to a specific product SR_level and the service branch can be identified with the help of the version numbers of the files. Windows server 2008 already has the service pack 1 installed on it therefore there is no need of the RTM milestones in that. It is only required for the Windows Vista operating system. The file name for all of the supported x86 version of the Windows server 2008 is Diskump.sys with the version numbers 6.0.6001.22670 and 6.0.6002.22382. For all of the supported x64 and IA-64 based versions of the Windows server 2008 operating system the version numbers of the Diskdump.sys files are also the same. There are only some of the Windows operating systems on which this problem is present and it has also been confirmed by Microsoft. This problem is with the Windows server 2008 standard, enterprise, datacenter, all of these versions without hyper-V and also Windows server 2008 for Itanium based systems.

How to Resolve “Windows is not Genuine” Error in Windows 7

Windows 7 was seen as the savior of millions who were stuck with the Windows Vista operating system. With a sleek look and performance parameters outstripping that of its predecessor, Windows 7 looked to live up to its expectations. It certainly impressed beta testers and garnered glowing reviews.If you are connecting to a computer with Windows 7 installed on it remotely or using a computer with multiple users then you might face this issue. Due to excessive sale and purchase of pirated copies of Windows, now Microsoft has made it compulsory to get your copy of Windows activated after installing it on you machine. So once you run a freshly installed copy of Windows, the system automatically tries to activate your copy through internet. If it’s not a genuine one then, you’ll find certain issues that are described in the paragraph below.


Firstly when you log on to your Windows 7 it’ll display a message telling you that your copy of Windows is not genuine and needs to be activated. Secondly your desktop background goes black each time you log on. Even if you try to put on a new wallpaper it just goes black every time you log on to Windows 7. Not only that but you will also find a note in the right hand lower corner of your desktop telling you that your windows is not genuine and you need to get it activated. In the system properties menu, there’ll be a message saying,

“You must activate today.  Activate Windows now”

And also if you try to view the licensing status of your Windows 7, it’ll give you the following error message.

“Error: 0x80070005 Access denied: the requested action requires elevated privileges”

All this can get really irritating especially if you are a new user. Due to increasing rate of piracy, Microsoft is getting more and more strict with newer versions of all of its software applications. Some causes and solutions are described in the following paragraph.


First of all if it’s a new laptop or PC with Windows 7 provided by the manufacturer, then you should contact that company for assistance. It is a fault on there behalf and they should be responsible for it.

Incase you have installed it from a CD on your own, then there can be various reasons. First and very predictable reason is that you have bought a pirated CD. Unfortunately you’ll have to buy a new original one. Now if you are sure that your CD is original then one most probable reason is that you have connected a plug and play GPO (Group Policy Object) to your computer. Sometimes, it is possible that the Windows might be appearing to be inactive, while it is actually activated, due to Group policy settings. So you basically need to edit those settings. There are a couple of other options as well. The problem and the solution are stated more in detail on If you are not aware of what a GPO is then you can check out details about it at

How to View and Manage Event Logs in Event Viewer for Windows XP

Event Viewer and manager

An event is any important occurrence in the system or in a program that demands users’ attention. It acts as a notification alert. The Event Log Service records application, security, and system events in Event Viewer. Due to the presence of the event logs in Event Viewer, information about hardware, software, and system components can be obtained and security events can be monitored on a local or remote computer.

The procedure to View Event Logs

There are few steps which have to be followed in order to view event logs. Firstly, Click start and then click Control Panel. Next, one has to click on Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in. In the console tree, click Event Viewer. The Application, Security, and System logs are displayed in the Event Viewer window.

The procedure to View Event Details

In order to view event details, one has to click Start after that click Control Panel. Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in. Next step is to expand Event Viewer in the console tree and then click the log that has the event that you wish to view. In the details pane, you must double-click the event that you wish to view. You will see the Event Properties dialog box that contains header information and a description of the event. In order to copy the details and description of the event, you must click the Copy button. This leads to the opening up of a new document in the program in which you wish to paste the event. Thereafter, you must click Paste on the Edit menu.

The procedure to interpret the details of an Event

Every Event Header has the following details about the event: It contains the Date when the event occurred. It contains the Time when the event occurred.

It also has the username of that user who was logged on when the event happened. It contains the name of the computer on which the event occurred. It also has the Event ID, a unique event number which identifies the event category. The Event ID is used to help comprehend what occurred in the system. The Event Header also has information about the source of the event such as the name of a program, a system component, etc. Then, it contains details about the type of event. The type is usually of five kinds: Error, Warning, Information, Success Audit, or Failure Audit. Lastly, it also has categorization of the event by the event source. This information is mostly used for the security log.

The Procedure to Find Events in a Log

The default outlook of event logs is to enlist all the entries that it comes across. To locate a particular event, or see a subset of events, you have the option to either search the log, or you can also apply a filter to the log data.

The Process of Searching for a Particular Log Event

In order to
search for a particular log event, you must follow the following steps: First, you must click Start. Thereafter you must click Control Panel. After that please click Performance and Maintenance, then you must click Administrative Tools. Thereafter you must double-click Computer Management. Else you may open the MMC that contains the Event Viewer snap-in.

Then in the console tree, you must expand Event Viewer, thereafter you must click the log that has the event that you wish to view. Then on the View menu, you must click Find. Then you must specify the options for the event that you wish to view in the Find dialog box. Thereafter you must click Find Next. You will see that the event that matches your search specification gets highlighted in the details pane. After this you should click Find Next to find the next incidence of an event as defined by your search specification.

The Procedure to Manage Log Contents

As a default, the preliminary maximum of size of a log is set to 512 KB. When this size is achieved, then new events overwrite previous and older events as and when needed. Then according to your requirements, you can alter or modify these settings, else you may clear a log of its contents.

Call Now: +1 833-522-1003
Call Now: +1 833-522-1003
Call Now: +1 833-522-1003