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How to Troubleshoot eTrust Antivirus

eTrust is an anti-virus program and like other anti-virus it also offers complete protection against malware and virus. eTrust is developed by CA (Computer Associates). Main features of this program or software is like it has easy to use interface and you can configure it to update automatically. While updating the database, it requires no other input from users. There may be some issues with installing and using this program. You can troubleshoot the anti-virus program to resolve these issues. A general user can also troubleshoot this program easily and we will explain how to do this. You just have to follow the instructions given below.

One issue may be regarding system slowdown. Below we provide the solution.


First step is to start the task manager. Either you can start it by right clicking on the taskbar or go to “run”; type “taskmgr” and click enter. It will open the task manager screen.


Now, in the task manager screen, you have to locate the processes tab and click the tab to view contents. You will see four columns, these columns represents the running processes. You can see on the left “image name” column, it represents names of the active processes. Next, click on the “cpu” column header twice to order the processes in descending order.


The next step is to check whether the CA files are consuming heavy CPU. Try to locate the item and note down its name. Now you can sort the entries according to memory usage in descending order, double click “mem usage”. Now you will have to identify any CA files under the image name column that may be consuming heavy memory and slowing down the system. Just note down the CA item name.


Next, you have to click tab labeled “performance”. Now, you will see a graph, in the graph check whether CPU usage history is too high. Now keep the internet on and contact CA with suspected file names. The CA vendor will retrieve activity logs from the computer and it will resolve the issue by providing appropriate product updates.

System crash

If system is crashing or not stable then boot the computer in safe mode. Check for appropriate system requirements and operating system. You can also disable any start-up programs that are conflicting with eTrust anti-virus and open “msconfig” by typing the same in the run command box. In the new window opened by the command and locate the startup program. Now you will have to identify programs not associated with eTrust and uncheck those items.

Now go to “install folder/CA”, this will instruct the computer not to load programs that are not associated with eTrust. Press ok and reboot the computer.

You can also check Microsoft services, again go to msconfig, then “services” and check the tab “hide Microsoft services”. Press ok and again restart the computer to finish the process.

After doing all these steps given above, download new version of eTrust and install that on your PC.

How to Install eTrust Antivirus

eTrust Antivirus is a powerful and highly recommended anti-virus program that provides complete protection, detection and elimination of computer worms ,viruses and Trojan horse programs for both home and office PCs. It offers powerful features like automatic daily virus signature file update that helps to keep your pc clean and safe. It also does automatic email scanning and archive scanning that saves your PC from spam and other malware programs. It does scheduled scanning to scan viruses at times most convenient to you, heuristic scanning to find viruses and real-time scanning to detect and remove viruses from files you access even before they appear on latest virus signature file updates. eTrust Antivirus also tells you about viruses and threats in action on Web so that you are protected when you surf the Internet. The eTrust Antivirus is the program of choice for fast, easy-to-use and reliable protection against viruses, worms, Trojans and spyware.

Now let us discuss the basic steps involved in the installation of eTrust Antivirus Program. Installation of eTrust Antivirus Program is relatively easy. The things that you need for its installation is its setup file.

Step 1: Execute the setup by Double-clicking on eTrust Antivirus setup file. Now wait for the eTrust installer to load.

Step 2: After that click the “Install” icon. Now click “Install eTrust Antivirus, options, and more.

Step 3: “After that you have to check the button next to “I accept the terms in the license agreement.” And Click “I agree.” then Click “Next.” Then proceed with Click on the “Install” button.

Step 4: Now Click the button next to “a 25-character key” and click “Next.” Now you have to enter your License Key and click then “Add.” After that Click “Continue.”

Step 5: Now finally click on “Finish.” And Reboot your computer to complete the installation of eTrust Antivirus. eTrust Antivirus program provides a silent detection system that checks all activity on your computer with the Internet and a powerful local data scanning system. Every infected file is immediately taken to quarantine along with option of eliminating it.

Before you can use this program, you need to purchase it or download its free version from the Internet. After getting the program you need to install it on your system, to make your computing free from viruses. eTrust Antivirus can detect and prevent your computer from viruses. Even though there have been many improvements to the computer security over years, common security issues such as viruses still remain a huge problem. That is the reason why you should have an up-to-date antivirus program. Keeping your anti-virus program up-to-date is so crucial to avoid your computer from deadly viruses. eTrust Antivirus is a program that will detect and remove viruses as they appear on your computer.

Now let us discuss some of the key features of eTrust Anti-Virus. eTrust Anti-Virus helps in keeping your PC clean and safe by removing viruses, Trojan horses and the tracking cookies which may slow down or even crash your system. The Email scanner feature of this program saves your PC from Spam and other malware. Automatic updates and schedule scanning reduces the effort of user’s duties.

Call Now: +1 833-522-1003
Call Now: +1 833-522-1003
Call Now: +1 833-522-1003