When you come across this specific concern with GoDaddy, is when a whole lot of clients asks for their Wordpress installations to be cleaned of hacks and infections. However, when more than normal number of users comes to you with a concern then it is certainly something to worry about. Last month the same concern was with Network Solutions and this time round with GoDaddy.
The initial bit of groundwork revealed that it was happening to WordPress installations of a particular company predominantly. Not that, it wasn’t occurring with other companies too, but it was in real small measures. GoDaddy was aware of this concern and was trying to sort it out. This was known as they had replied to some of the threads that were posted on Wordpress.org help forum.
GoDaddy posted a so called step-by-step guide about how to go ahead and update WordPress, but this is nothing better than linking back to the how to info on GoDaddy. If you consider the reason behind your site getting hacked is an older and outdated version of WordPress as this certainly does not seem to answer the concern only via upgradation. This kind of response was certainly not expected from GoDaddy.
GoDaddy, on its part was persistent that the concern was majorly because of the older versions of WordPress being installed. The responsibility lies on the customer to get the upgradation done as early as possible. The older version of WordPress has security loopholes that can be hacked into. But, there are possibilities of the site being hacked for months on end and shows no visible signs that indicate the hacking.
The amazing part is that after getting a thorough cleaning up job done on the client’s website which included wipe and reinstall, new passwords put in and the images confirmed, hand cleaning the database and all of that and the problem still existed. The website still is hacked again after taking all the possible precautions.
The moment we search and look into the client’s website we are able to decipher one particular file named “plan_erich.php that seemed to be at the root of the problem. However, a Google search on it yielded no result.
This might certainly not have been the fault of GoDaddy, but still without showing any concern not even looking, they have termed as good customer service. In spite of us personally calling the GoDaddy team up and explaining it to them they seemed uninterested in escalating the concern. The entire technical team at GoDaddy seems to be unaware of the magnitude of this concern and how it affects their clients. We would recommend that all clients get out now and move to HostGator for great tech support.