AltiGen Communications Inc (NASDAQ:ATGN) is a leader and market innovator in voice over Internet protocol (VOIP) telephone system. The company specializes in designing, delivering and supporting VoIP phone systems and call centre solutions that combine high reliability with integrated IP communications applications.
As one of the first companies to offer VoIP solutions, AltiGen has been deploying systems since 1996. They have more than 10,000 customers worldwide, with over 15,000 systems in use. The telephony solutions that are primarily used by small to medium sized businesses, companies with multiple locations, corporate branch offices, and call centres.
AltiGen’s systems are uniquely designed with an open architecture, built on industry standard Intel™ based servers, SIP™ compliant phones, and Microsoft Windows based IP applications. This kind of adherence to widely used standards allows our solutions to both integrate with and leverage a company’s existing technology investment. Integrated IP applications suite provides customers with a complete business communications solution. Voicemail, Unified Messaging, Automatic Call Distribution, Call Recording, Call Activity Reporting, and Mobility solutions take advantage of the convergence of voice and data communications to achieve superior business results. These entire advanced features have made AltiGen won many awards.
AltiGen Communications, Inc, the leading provider of integrated Microsoft – based unified communications solutions, announces MaxCS Contact Center for Microsoft Lync Server 2010. For Microsoft Lync Server 2010 has enabled a robust Microsoft unified communications solution by delivering Automatic Call Distribution, IVR, Call recording, Skills Based Routing and Advanced Reporting.
The Director of corporate strategy for AltiGen Communications has made an announcement that for companies who are looking to deploy Microsoft unified communications technologies, AltiGen’s MaxCS Contact Centre offers a complete ACD solution for Lync. As already been certified via Microsoft’s Open Interoperability Program for Office Communications Server 2007 R2, and also as a charter member of Microsoft’s Technology Adoption Program for Lync Server 2010, AltiGen is the only one able to deliver Contact Centre applications tightly integrated with Lync Server 2010.
The upcoming scheduled release of AltiGen’s MaxCS Contact Center for Lync will provide their users a number of increased capabilities to contact center users. Some of the increased capabilities are as follows:
The ACD and Skills Based Routing Engine are made to support 5 to 500 agents and workgroups per application server. This 100% software –based solution supports visualization and easy-to-understand pricing. It is to multiple work groups.
Managing Unified Desktop Client: A Unified Desktop Client application includes Lync client integration for a seamless contact center experience for workgroup agents. It is mainly designed to provide real-time personal and work group performance statics CRM integration, queue monitoring, work group logon/logoff, and work-group voice mail.
MaxSupervisor: A feature for the desktop tool for cal center supervisors for effective management of their work-group queues with real time work-group and agent performance reporting, silent monitoring, supervisor coaching, barge-in capability, and customize queue alerts.
Call Recording: Fulltime, centralized call recording for MaxCS Contact Center for Lync workgroup agents.