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Microsoft acclaims Lync 2010 in Singapore

Microsoft at the Frost and Sullivan Next Generation Communication and Collaboration Summit in Singapore on December 7th, 2010 unveiled its renamed cohesive communication cum alliance platform Lync 2010.

Microsoft gallantly claimed that Lync 2010 is in its state to put back corporate PBX’s, in its launch in US previous month. Lync will help them cut cost with its all new centralized call controlling and other new phone features and will also help them to lessen the number of devices that they previously need to maintain.

In the Singapore happening, the tech giant and stupendous performer showed their boldness and was seen over poured with confidence about their newly launch version of Lync 2010 earlier acknowledged as Office Communications Server 2007.

At the inaugural ceremony held at Microsoft Asia Pacific, Mike Tuohy, General Manager of the Information Product Group said Lync is the revelation of their idea to bring together all the modes a present business communication needs. The new Lync 2010 will give the users an amplified shared platform and in-person experience of HD video, social features like updating their status as well as their activity feeds, conference facility, keeping records of conference and many more at one place. He also added that it’s not only the general users who will to change the way they communicate but also the IT Departments too were thinking/heading off to augment the Lync in their communications infrastructure and purge their time-honored PBX Systems so that they can save time as well as money.

Many of the Singapore based companies like Eu Yan Sang, Sysmex and Ascendas have by now geared up signing with Lync. Anderson Teo, Senior Manager, Head of Corporate IT, Eu Yan Sang believes that the employees will work more prominently, astutely and result giving way with the all new Lync 2010 that comes bundled with lots of advanced features.

The event also gave a clear picture of the partner vendors like Polycom, Aastra Technologies and other device partners on the announcement made for their products to Lync. Almost 70 new devices are on its way to link up with Lync and were designed as such to meet it s requirement. It includes IP Phones, Speaker Phones and Webcams, Headsets etc.

Polycom is planning to introduce its first TelePresence solution to interoperate with Lync, with its Polycom UC Intelligent Core and Polycom HDX Series. It is expected for both solutions to deliver individual users as well as groups to work together in a very natural and effortless manner no matter what probably will be the distance. More than 25 partners like Aspect Software, ProtonMedia and Wortell, Convergent Media Systems and many more too have planned to launch their applications of all types and sizes on the Lync Platform and will very soon make it available to public as well as the private organizations. Service providers like British Telecom (BT), Verizon Business, Dimension Data, HP and Dell too are going to make it with Lync infrastructure with the hope to get a better response and yield.

Five tips to Integrating Videoconferencing Into Microsoft Lync

Microsoft Lync server 2010 is a placed to integrate with or replace legacy PBXs with all the obligatory features and functions. Lync provides full suite of communications capabilities in an individual unified platform to give instant messaging, conferencing, and voice and video. In this Article you will read five options for integrating Videoconferencing into Microsoft Lync.

Instant Messaging and Presence:

Presence combines information from cards, calendar, location setting, device capabilities and personal updates of status. In instant messaging color indicators are used. In Lync, if you can see an individual available there, then in outlook when a message is addressed to specific beneficiary, you will be able to see their presence as there will be a green dot in front of the contact. The share point also provides presence information and many actions can be done directly from share point like initialing a call and, an instant message.

Conferencing:

Microsoft Lync has enabled ad hoc conferencing like if you are user then you can start with an Instant message and you can upgrade to a video call. When you have established a video call then other individuals also can be added by easy dragging the available individual into the conference window. You can also simply downgrade form a video conference to audio by just selecting that option after clicking on the video tab in your window. You can also share your programs including the web pages. You can use schedule conferencing in Lync, scheduled conferencing is enabled by Microsoft Outlook and it provides ways to restrict users by using a lobby model where users cant gain access without the permission and it restrict broadcasters and those who can admit people from the lobby. Conferencing exterminating enables organizations to use existing infrastructure including the room systems and high end conferencing solutions.

Enterprise Voice:

In Microsoft Lync you can manage location that is for informing his/her colleagues of current geographic or you can manage physical location. It also supports emergency services. You can initiate test calls to check call quality at a particular place and time when you are online. You can control settings if you want to send a call to voice mail and if you want to forward a call, these settings are to configure groups for team call or to delegate calls to interchange or individuals with immediate ring.

Security:

If you want to test security for the Microsoft Lync server, you will get a Pass rating for reliability and security testing for Microsoft Lync. There were no inherent liability that were found in Microsoft Lync server outright using a battery of exposure and protocol analysis tools from Lxia, Touchstone and Mu Dynamics.

Performance testing:

Microsoft Lync successfully passed its voice and video quality of experience tests under the heavily loaded and disgraced network conditions. Even with substantial hustle and a packet loss percentage in excess of 5 percent of the quality of video and voice of the Lync server client with high definition video was superb and high definition video conferencing was conducted over T1 bandwidth with an average bandwidth of 142 kilobytes per second needed to maintain the connection.

Is cloud computing a disadvantage for Microsoft Lync Server 2010?

Microsoft Lync server 2010 is a much more natural extension of Microsoft Office and Microsoft exchange, which makes whole platform a lot easier to sell and maintain.

The question facing solutions providers is just how to deploy it, they can either deploy it on their customer’s website or host it has a cloud computing service, Microsoft would not get around to hosting Lync server 2010 in the cloud until the next year so solution providers have some running room before Microsoft shows up with a service that will inevitably drive pricing on downloads.

There are few doubts, however about the viability of unlimited communications and messaging in general as a cloud computing service Gartner for one argues that messaging and unified communications are an intrinsic part of a customer’s business process, so hosting those services in the cloud is not going to be a preferred option because most of the customers want to be able to easily customize their business processes, in short Gartner is arguing that hosting messaging and unified communications is too strategic to host in the cloud, in addition solution of messaging and unified communications services in the cloud chasing too little actual business.

Perhaps more profitable thing for solution providers to do today is to try to get customers

To install Microsoft Lync server 2010 on premise today, then they can wait and see how things shake out in the unified communications cloud later.

There’s no doubt that messaging and unified communications in the cloud for consumers is big business, but that doesn’t necessarily mean that the same will hold true in the enterprise.

A noted this week by Microsoft Chairman, unified communications in the form of Lync server 2010 will be the most important thing to happen to the MS Office since the PC came along. This opportunity surrounding unified communications is definitely going to be huge, but when it comes to unified communications in the cloud, solution providers might want to take some time to distinguish between the light and airy versus the dark and stormy.

Lync is the next generation of Microsoft Corporation’s services unified communications software that enables people to connect in different new ways, anytime and anywhere.

Lync makes every engagement a virtual face to face meeting through video and audio conferencing, application and sharing the Desktop, instant messaging and telephony.

This new interface tool has been designed from the ground up to work with MS Office, share point and Exchange, which will help you to reduce end user adoption hurdles and increase return on investment.

MaxCS Contact Center for Microsoft Lync Server 2010 announced by AltiGen

AltiGen Communications Inc (NASDAQ:ATGN) is a leader and market innovator in voice over Internet protocol (VOIP) telephone system. The company specializes in designing, delivering and supporting VoIP phone systems and call centre solutions that combine high reliability with integrated IP communications applications.

As one of the first companies to offer VoIP solutions, AltiGen has been deploying systems since 1996. They have more than 10,000 customers worldwide, with over 15,000 systems in use. The telephony solutions that are primarily used by small to medium sized businesses, companies with multiple locations, corporate branch offices, and call centres.

AltiGen’s systems are uniquely  designed with an open architecture, built on industry standard Intel™ based servers, SIP™ compliant phones, and Microsoft Windows based IP applications. This kind of adherence to widely used standards allows our solutions to both integrate with and leverage a company’s existing technology investment. Integrated IP applications suite provides customers with a complete business communications solution. Voicemail, Unified Messaging, Automatic Call Distribution, Call Recording, Call Activity Reporting, and Mobility solutions take advantage of the convergence of voice and data communications to achieve superior business results. These entire advanced features have made AltiGen won many awards.

AltiGen Communications, Inc, the leading provider of integrated Microsoft – based unified communications solutions, announces MaxCS Contact Center for Microsoft Lync Server 2010. For Microsoft Lync Server 2010 has enabled a robust Microsoft unified communications solution by delivering Automatic Call Distribution, IVR, Call recording, Skills Based Routing and Advanced Reporting.

The Director of corporate strategy for AltiGen Communications has made an announcement that for companies who are looking to deploy Microsoft unified communications technologies, AltiGen’s MaxCS Contact Centre offers a complete ACD solution for Lync. As already been certified via Microsoft’s Open Interoperability Program for Office Communications Server 2007 R2, and  also as a charter member of Microsoft’s Technology Adoption Program for Lync Server 2010, AltiGen is the only one able to deliver Contact Centre applications tightly integrated with Lync Server 2010.

The upcoming scheduled release of AltiGen’s MaxCS Contact Center for Lync will provide their users a number of increased capabilities to contact center users. Some of the increased capabilities are as follows:

The ACD and Skills Based Routing Engine are made to support 5 to 500 agents and workgroups per application server. This 100% software –based solution supports visualization and easy-to-understand pricing. It is to multiple work groups.

Managing Unified Desktop Client: A Unified Desktop Client application includes Lync client integration for a seamless contact center experience for workgroup agents. It is mainly designed to provide real-time personal and work group performance statics CRM integration, queue monitoring, work group logon/logoff, and work-group voice mail.

MaxSupervisor: A feature for the desktop tool for cal center supervisors for effective management of their work-group queues with real time work-group and agent performance reporting, silent monitoring, supervisor coaching, barge-in capability, and customize queue alerts.

Call Recording: Fulltime, centralized call recording for MaxCS Contact Center for Lync workgroup agents.

Advantages and Disadvantages of Microsoft Lync Server

Communication servers are a new way to provide internal communication in an organization. It provides various kind of communication like mail, chat, conference, etc.

Microsoft Lync Server was previously known as Microsoft Office Communications Server and as it names suggest it was originally designed to provide communication related solutions to business and corporate. It supports all kinds of organizational communication like, peer-to-peer, file transfer, instant messaging, voice and video calling, etc. All these functions can be used within and outside the organization.

Since the inception of this product, Microsoft has been adding new features and update on this product. In February 2009, Microsoft launched the R2 version of the server which introduced the new feature of Group Chatting.

The server alone cannot solve the communication problem, you need to have the client software installed in every machine of your office and Microsoft Office Communicator and Live Meetings are two major client software which are used for the same purpose.

Advantages

  • Smooth implementation:
    Microsoft Lync provides the ease of switching and configuration. The major competitor of Lync is Cisco and IBM but they are very complex and expensive. Lync does not require high end machinery and configuration all you need to have is some client machines and a set of servers.
  • Better Bandwidth management:
    One of the major problems in such configuration is the bandwidth allocation and management but it is not the case with Microsoft Lync. It provides better bandwidth configuration.  It splits the bandwidth in way that it allows IT admin to decide what goes to Wan and what goes to over to internet.
  • Better Price:
    One more benefit of Lync is the low cost. It is provided in various subscription plans which come with $31 per user. It is very economic in comparison to the $250 price for voice bases basic license provided by Cisco and Avaya.

Disadvantages

  • Bandwidth Issues:
    The server still uses a lot of bandwidth even if it has been launched with better bandwidth management. In result companies will need to spend money to get higher internet connection and setup.
  • Complete IT evaluation is required:
    Lync cannot be implemented before you evaluate your company’s complete IT structure. It is very difficult for any company who is in business for more than 2-3 years. The setup is already configured and it is next to impossible to change the setup completely or even make a minor change in the existing setup.
  • Can be interrupting for the Workforce:
    In some point in time, this tool can be very interrupting and disturbing for the workforce. No one wants to be disturbed during any important work and instant messages and meeting request can distract the professional.

It is very important to evaluate any product before implementing it in your business and when it is related communication then it becomes more important to evaluate all the pros and cons of the utility.

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Call Now: +1 833-522-1003
Call Now: +1 833-522-1003