Windows XP has variety of tools that cater to the needs of customers that use it. A variety of programs enable people to work with the system, including the ability to search and surf the worldwide web. Although the applications are designed to work flawlessly, system errors are still likely to appear. With a reliable internet connection, the problem can be rooted to the TCP/IP settings of the system.
A set of tools are incorporated in the system to determine and fix these errors. There are two sets of tools available at a standard XP installation: the basic set that includes basic troubleshooting tools such as Network Diagnostics in Help and Support, Network Connections Folder, IPConfig Command and Ping Command; and the Advanced tools for those who have further knowledge in IP troubleshooting such as Hostname Command, Nbstat Command, PathPing Command, Route command, and Tracert Command. Additional tools are included in the Professional version of XP such as Event viewer and Computer Management.
Just like any other system failures in Windows, you could always resort to their handy automatic troubleshooting. In this case, you can use the Network Diagnostic Tool:
- Click the Start button, and then select Help and Support.
- Click the link to Use Tools to view your computer information and diagnose problems under the Pick a Task header, and then click Network Diagnostics option from the list on the left side of the screen.
- When you click on Scan your system, Network Diagnostics gathers needed information, and then performs troubleshooting on your connection.
- After the tests performed by the system, it will display a list of results. Try to search for items in red and says Failed. You can then expand that and get additional information. If you know how to correct the error, you can do it on your own. But if you are having problems or it seems too complicated on your part, just ask for help through online assistance from the Microsoft webpage.
This option will be of great help if you know your way through different aspects and different components of your system. It may prove to be rather complicated if you’re a novice, but following this would prove to be educational on your part. The initial procedure in identifying the problem is by using the IPconfig tool, which is present on all the versions of Windows XP. This enables you to determine the problem, and then all you have to do is fix it. Here are the steps to use the tool:
- Use an administrator log-in in your system. Then click on the Start button on your desktop, select Run, then type in cmd to the box that will appear. It will lead you to the command prompt.
- At the command prompt, you can type in ipconfig. Then, a list of all your peripherals concerned with external connections is then displayed, together with their status. If you are currently online or connected to the internet, the bottom part will show your connecting device, the IP address, the subnet mask, and your default gateway.
- Typing in ipconfig/all displays a detailed list than the first one, giving you optimal information regarding the issue. To copy the results to a file at a designated folder, type in these:
ipconfig > \folder_name\file_name, for example, ipconfig > \MyDocuments\config results. The file will automatically be sent to My Documents and named config results.
Use the Information
From here on, you can review the results and make necessary diagnosis to fix the problem. You can also use this as a reference if a support professional asks for it. Good luck!