In North America, the Microsoft Supplemental Parts team can help you for any of the following issues, like having service packs on CD. Service packs are available for download on the Internet but might not be immediately available on CD, so if you want to locate service packs, visit the Microsoft Web site. You have to select your appropriate product for more information about the availability of service packs for that product. They can also help you to Replacements for Microsoft software disks or replace broken or defective Microsoft hardware products. You can also have product media exchanges (CDs for DVDs or DVDs for CDs) and replacement product manuals.
If you want to order a replacement for supplemental item then, proof of purchase is required, so at first you have to ensure these details before place an order, because they are unable to process any replacements without them. Proofs of purchase which are required are PID Number/CD Key number, Copy of Invoice, Copy of CD Rom or Disk nr. 1, a Copy of Certificate of Authenticity, front page of Manual is must, a Copy of End-User License Agreement.
The replacement procedure of Microsoft software or hardware If you want to order service packs on CD, then contact the Microsoft Supplemental Parts team at the appropriate contact number and that is provided in the “Contact Information” section. Replacement of the damaged, broken, defective Microsoft software or hardware if you want to replace hardware or software, then contact the Microsoft Supplemental Parts team at the appropriate contact number that is provided in the “Contact Information” section. You must be in possession of the product and you have to provide proof of purchase. Now customer service representative will advise you of any replacement costs or shipping and handling fees that may be charged. To replace the OEM or System builder software media you have to contact the OEM (original equipment manufacturer) or the system builder directly to replace Microsoft software that was distributed with your computer. But exception is made for operating system service pack media*, for which you can contact us directly.
For computer manufacturer contact information, you have to visit the Microsoft Web site. If the product which was distributed by an OEM or by a system builder, and which ID will contain the letters “OEM”, then you have to visit the Microsoft Web site, and select the appropriate product family, and now follow the steps to locate the product ID.
For this OEM software, the Certificate of Authenticity (COA) lists the computer manufacturer’s name under the software version name. If you need further information about the COA, visit the Microsoft Web site. If you have system builder software then the COA lists “OEM Software” or “OEM Product” under the software version name. Media replacement for Users can be done if you purchased your software from a system builder who is no longer in business, then click on the link for your region in the following list.
If you want to exchange Microsoft media CDs for DVDs or DVDs for CDs, then contact to the Microsoft Supplemental Parts team at the appropriate contact number that is provided in the “Contact Information” section. But shipping and handling fees may apply. For replacement of the Product Manuals, if you are the original owner of the software, then contact the Microsoft Supplemental Parts team at the appropriate contact number that is provided in the “Contact Information” section to replace product manuals. If you want to purchase resale software, than you must contact a retailer to purchase a product manual.