Here are some solutions to a few common problems you may face when trying to log on to Windows. Each problem is described and followed by the appropriate solution.

The user tries to log on and keeps getting a message which states that either the user name entered or the password is incorrect.

Possible causes and solutions which could fix this problem are as follows:

  • The password typed may be wrong.

If the user cannot remember the password, he/she needs to reset it, either by using the password reset disc or even logging on to an administrator account. To perform this operation, it is necessary to look for more information in the Help section describing the procedure for the password reset.

  • Caps Lock may be on.

As passwords are case-sensitive in Windows, every time the user types a password, each letter has to be capitalized exactly as the user did when the password was first created. If, by accident, Caps Lock has been pressed, then the user is inadvertently typing the password in capital letters. After making sure that Caps Lock is off, the password may be typed in again.

  • It is possible that an administrator might have reset the password on the computer.

If the computer is part of a network, any network administrator is able to reset a user’s password. If there is a doubt that this may be the issue, the user has to check with the administrator of the network. When the computer is a member of a workgroup, any person having an administrator account can change the password on the computer.

  • The user may be attempting to log on by using a wrong user account.

A user who has more than a single user account on a computer has to make sure he/she tries to log on to the appropriate account, the one that fully matches the password used.

The computer is included in a domain and the user wants to log on to a local user account and not on the domain account.

A user who wants to log on to a local user account on a computer needs to know which is the name of the computer and also the user name of the account he/she wants to log in to. If the name of the computer is not known, then the user has to see the Help section referring to how the computer name can be found. To log on to any local user account, the user has to follow these steps:

1.          Click on Switch User in the Welcome screen.

2.          Click on Other User.

3.          Then he/she has to type the computer’s name in the field holding the user name, a backslash (\), and finally the user name of the account he/she wants to log in to.

4.          Now the password has to be typed and then Enter has to be pressed.

The user cannot log on by using the fingerprint reader.

While the user has upgraded to this current version of the operating system from a previous Windows version, the fingerprint reader has no reason to not continue to work. But if the fingerprint reader still does not work, then an updated application or driver has to be downloaded through Windows Update or Action Center. To get more information, the user has to see the Help section referring to the Action Center or the section related to the installation of Windows updates. If a driver cannot be found using Windows Update or Action Center, fingerprint reader or computer manufacturer has to be contacted for drivers compatible with the current version of Windows.