This article briefly deals with the subject of troubleshooting Windows Backup and Restore issues when a reparse point folder, or its subfolder, is added to a user library in the Windows 7 operating system.

THE ISSUE

Inherently, Windows 7 does not traverse reparse points on a computer. However, if a reparse point is directly added to a Windows 7 Library, or if any of the child nodes of a reparse point is directly added to a Windows 7 Library, Windows Backup traverses these locations. This could cause difficulties and issues during the process of backing up.

Do note that if a reparse point were to be added to a folder that is already a part of the Windows 7 Library, then Windows Backup skips that reparse point, and there will be no problem whatsoever.

PARTICULAR PROBLEMS AND THEIR SOLUTION

If you happen to encounter a problem when you run the Windows Backup or File restore Wizard in Windows 7, use one of the following solutions to work around the problem, as is suitable to your issue.

FOR BACKUP ISSUES

1. Error code 0x80070001

If the reparse point directs to a FAT formatted volume, you will receive an error code 0x80070001 (Invalid Function).
The solution to this would be to remove this reparse point from the library, and then run the backup wizard again.

2. Error code 0x81000037

If the reparse point directs to a location that contains any compressed file format (multimedia files, .zip files, .rar files and so on), you will receive an error message that is similar to the one shown below

0x81000037: Windows Backup failed while trying to read from the shadow copy on one of the volumes being backed up

The solution to this particular problem would be to remove this reparse point from the library and run the backup wizard once again. To back up the content of this particular reparse point, select the absolute path of this location from the Windows Backup configuration user interface.

Please note that the occurrence of this error can be attributed to the action of Microsoft Forefront Client Security, wherein it reports a file as malware, and this file will be included in backups by Windows Backup. In such a situation, use Forefront Client Security to remove malware from your computer.

FOR RESTORE ISSUES

3. You cannot locate the files in the File Restore Wizard

If the reparse point is a mount point or a directory junction to the root of another volume, it is not possible to make use of the browse functionality in the File Restore Wizard to locate the files under the reparse points.
To solve this, use the Search functionality in the File Restore Wizard to find the files.

4. Error code 0x80070003

If the reparse point is a mount point or a junction point to the root of another volume, you may come across the following problems when you attempt to restore the files under the reparse point:

  • If the reparse point directory is deleted, you cannot restore to the original location.The solution to this would be to re-create the reparse point directory.
  • If you check the Restore the files to their original subfolders check box in the File Restore Wizard, you cannot restore to an alternative location.The solution would be simply to uncheck the Restore the files to their original subfolders check box when you run the File Restore Wizard.