The article is intended for a beginning to intermediate computer user and it does contain an “Advanced troubleshooting” section for more advanced users.

Sometimes, these methods require you to restart your computer or leave the page that you are viewing now. So, before you want to continue, you might find it helpful to create a shortcut to this Web page on your desktop. For creating a shortcut, follow these steps:

  1. At first Right-click on an empty area on this page, and then click Create Shortcut in the list which appears.
  2. Now in the Internet Explorer dialog box, you have to click Yes or OK to create a shortcut to this article on your desktop.

After that locate the shortcut on your desktop and double-click its icon to return to this article when you need to.

Reasons of this troubleshooting

There are so many reasons of a hardware or software problems. If you want to installed an update then it caused your driver to stop working.
At first you have to select the symptom that most resembles your problem.

After installing new hardware, new software, or hardware drivers on a Windows XP-based computer, you have to experience the following symptom:
There are many reasons of hardware or software driver problem.

  • If your hardware is failing, is causing errors, or is not functioning as expected.
  • If you have an error message on a blue screen.
  • If your computer continuously restarts.

ยท If the symptom is not listed here.

Method 1: Disconnect any new hardware

If you are recently installed a new hardware device, but the necessary driver for that hardware might not be installed, or the driver might be incompatible or corrupted, you have to determine whether this is true with these steps:

  1. Disconnect the device.
  2. Restart Windows XP.

If your Windows XP starts successfully, then there is a driver issue with the new hardware. So please contact the device manufacturer to obtain updated drivers for the device or to learn about any known hardware issues so that you can reinstall the device.

If this method did not resolve the issue then go to method 4.

Method 2: Search the Microsoft Knowledge Base

If there is an error message on a blue screen, then you can copy the text of the message and use it to search the Microsoft Knowledge Base for useful information.

The Microsoft Knowledge Base is a collection of more than 150,000 articles which is created by Microsoft support professionals and update regularly. So you can easily use keywords and query words to find the content that you want.

For searching the Microsoft Knowledge Base, follow these
1.First you have to copy the text of the error message.
2.Then visit the following Microsoft Web site:
http://support.microsoft.com
3.Now, type the text of the error message in the Search box, and type the name of the product that you are using, such as “Windows XP.”
4.Finally, click Search, and try to find an article that will help you resolve your problem.

If this method did not resolve the issue then go to method 4.

Method 3: Disable automatic restart on system failure

If the system is continuously restarting, then follow these steps:
1.At first restart the computer.
2.Now press the F8 key repeatedly until you see the Windows Advanced Options screen.
3.Then use the arrow keys to select Disable automatic restart on system failure, and now press ENTER
4.If you receive an error message, then follow these steps

  • At first Copy the text of the error message.
  • Now Visit the following Microsoft Web site:

http://support.microsoft.com

  • After that, Type the text of the error message in the Search box, and type the name of the product that you are using

Finally click Search, and try to find an article that will help you resolve your problem.

Method 4: Use the Last Known Good Configuration feature

For using the Last Known Good Configuration feature, follow these steps:
1.At first restart the computer.
2.Now press the F8 key repeatedly until you see the Windows Advanced Options screen.
3.Now, use the arrow keys to select Last Known Good Configuration and press ENTER.
4.Use the arrow keys to select the operating system, and then press ENTER.
If this method worked, then your computer is restored to a good working state.