“Super Gadget of the Season” Apples iPhone 4 is reported to crash exchange servers. What makes it worse is that its discrepancies do not remain limited to iPhone or iPod touch. Everyone using active sync on that server have to bear the brunt.

Upon tracking down the root cause, it is confirmed that when few particular business user loaded iOS4, some issues crept up and eventually the whole matter turned into a huge technical issue, causing servers to crash. But, before you start making judgments, it would be wise to know all the facts first.

Cause And Effect


When all the devices running iOS4 timing out, it attacks Microsoft Exchange trying to redial and reconnect every half minute, without detaching from the previous network connection of the servers. This way, the corporate exchange servers become overloaded due to constant flood of connectivity attempts. This entire cycle thus interferes with every mobile device running on the present server.

Initially, it was difficult to determine the cause of the wreckage but, soon it was figured out. The main problem is with the iOS4 – according to sources through various technical forums and sites. Once, ‘The Fix’ was located, Apple simply put it on to the support section of their website for all to see and replicate.

However, companies were not able to initiate the fix on a massive scale due to more technical snags in their network protocols. As a result, it had to be personally done by the users themselves. With Apple’s own enterprise level application deployment going through delays meant that every company affected by the bug had to directly send every one of their iPhone users, the instruction set  to download and update their devices with the fix.

‘THE FIX’ Offered By Apple

After the problem was encountered, Apple finally came up with a solution which is now easily available as a downloadable configuration profile for correcting the waiting period for an iOS4 device to get an acceptance from the Exchange Server for its sync request. It can be downloaded from the mobile version of Safari and directly loaded into an iPhone or iPod Touch.

An user has even provided with the steps in a blog of hers. They are as follows:

  • Download the configuration profile via Safari onto the device
  • Install the profile, and enter password if required
  • Once the installation ends, tap ‘done’ on the device
  • Switch off your device and switch it on again after a few seconds
  • Wait for the Exchange data to finish syncing


The Final Verdict

With all the various other problems such as yellow screen scum, Euro release delays, antenna problems and now a major problem with the servers reports are speculating over the fact of Apple’s drive to push the iPhone into the enterprise. However, if you look at it pragmatically, every problem was provided with a fix.

The fact is that Apple as an enterprise is definitely leading the way when it comes to innovations, with its bold and mostly popular moves. Now, problems will creep up every now and then, but what is important is to find a solution to these problems rather than waste time, mulling over it. Hence, Apple needs to tighten up their seat-belts and tread cautiously in the future.