If you are trying to upgrade to Windows 10, you may encounter the error code 0xc1900200. This simply means, your system is incompatible with the new operating system. The error can also occur when you are trying to upgrade your operating system to build version 14393 from 10586. One more reason for these issues to come up are Windows Firewall.


Solution 1: Disable Antivirus Software

Disable any third party antivirus that is installed in your computer. It is possible that this antivirus software may block the Microsoft Windows Installer program from running, taking it as spam. Disable the antivirus and then try to upgrade to Windows 10. Check if you are still getting the error 0xc1900200. Once the upgrade is complete, you can enable the antivirus program.

Solution 2: Disable Firewall

  1. Press Win + R key to open the run window
  2. Type firewall.cpl and click OK
  3. Click ‘Turn Windows Firewall on or off’
  4. Go to private network setting and choose ‘Turn off Windows Firewall (not recommended)’
  5. Make the same changes with the public network settings
  6. Accept the changes and then try to update the Windows
  7. Turn the Windows Firewall back ON, once the update is complete

Solution 3: Check System Requirements

  1. Check if the computer or laptop meets the requirements to install Windows 10
  2. Download and install the Windows 10 app
  3. Run it and click on the options menu located on the upper left corner
  4. Select ‘Check your PC’ located under ‘Getting Upgrade’
  5. A new window will open and provide a summary of whether the PC is compatible with Windows 10
  6. You can also manually check if the computer meets the minimum specifications. Here are the minimum requirements that are required:
  • 1GHZ CPU
  • Display resolution of 800×600
  • Graphics with WDDM 10 driver supporting DirectX 9 or later
  • 21GB free storage for 64-bit system and 16GB for 32-bit system
  • 2GB RAM for 64-bit system and 1GB RAM for 32-bit system
  1. If you are using Windows 7, go to Control Panel and click on ‘system’ open up Window that contains information about your PC
  2. If you are using Windows 8, press Control + F and open the search window. Search for system and click on the result. A new window will open with system specifications
  3. To check graphic specifications, press Win + R to open run command. Type, ‘dxdiag’ and press Enter. You’ll find WDDM driver and DirectX version in the display tab.

Solution 4: Create Additional Space

  1. Press Win + Q to open search menu
  2. Type ‘disk cleanup’ and press Enter
  3. Click on ‘Disk Cleanup’. A new window will open up.
  4. Select your local disk with the current operating system and select ‘clean’
  5. Once the process is complete the results will come up on the screen
  6. Select and delete all files that you no longer require, creating space for the new operating system
  7. Select the checkbox that shows files to be deleted and press OK
  8. Choose, ‘Select System Files’ to delete the previous operating system installation
  9. Once you have adequate space, you can install the new operating system

Solution 5: Upgrade the hardware

If your computer doesn’t have the minimum specifications, then you may have to buy a new PC or purchase more RAM, storage and even a new GPU for the computer depending on what it’s lacking. Once you have upgraded your hardware, you can check if the error is resolved.